FAQ

What is the delivery time for my order?

All orders placed before 11:59 PM are shipped the same day, except on weekends. Delivery takes approximately 5 business days.

What can you do if you haven’t received your order?

If 10 business days have passed and you still haven’t received your order, please email us at info@dentuv.nl. We will investigate the status of your package.

How can you exchange or return your order?

Contact our customer service by emailing info@dentuv.nl. Please include your name, order number (e.g., #1234, as received in the confirmation email), and the reason for your return. We will provide you with the return address and confirm your return request. You can then send the product back to us.

What are the return costs?

Return shipping costs are at your own expense. The cost varies depending on the courier service you choose. For specific pricing, we recommend checking the website of your selected courier.

What are the return conditions for my product(s)?

You have the right to return your product(s) within 14 days of receiving them. For the Ultrasonic UV Cleaner, we offer a 30-day money-back guarantee. To be eligible for a return, the following conditions must be met:

• You are within the 14-day return period.
• The item is in its original packaging, including all labels.
• The product is unused and in the same condition as when you received it.

What payment methods can I use?

We offer several payment options, including: iDEAL, Klarna, Bancontact, Credit Card (including American Express), PayPal, and Apple Pay. For a full list of available options, proceed to the checkout page.

All transactions are processed through secure and reliable payment systems, ensuring a safe shopping experience.

What if I haven’t received a confirmation email for my order?

If you haven’t received an order confirmation email, we’re happy to help. Please email us at info@dentuv.nl with your full name and the email address used for the order. We will investigate and assist you as soon as possible.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at info@dentuv.nl. Be sure to include your name, order number (e.g., #1234, as listed in your confirmation email), and the reason for cancellation. We will process your request as quickly as possible.